

A | 2026年3月,招商信诺广东分公司携手广州曼克顿酒店,聚焦外籍来华人员群体,创新开展“跨境金融安全·外籍人士权益守护”活动,以“场景融入+双语服务+精准赋能”模式,将金融消保知识送入国际友人身边。 该活动依托酒店大堂、商务中心等核心场景设立“金融安全驿站”,摆放双语版金融知识和跨境典型诈骗等风险提示;金融知识宣讲团以流利英文进行答疑。 On the one-year anniversary of US forces’ hasty withdrawal from Afghanistan after a 20-year deployment, there is renewed focus on the decision-making made by the Joe Biden administration that resulted in the swift fall of the Afghan government and the eventual return to power of the Taliban* Islamist group.,With the Democratic POTUS’ approval rating hitting historic lows and eating away at his party’s November midterm prospects, it is commonly believed that his handling of the Afghan crisis at the time of the pull-out created the momentum that began to drag down Americans’ confidence in Biden’s leadership.,The United States-led military offensive "Operation Enduring Freedom" was originally launched by former US President George W. Bush in pursuit of terrorists from Al Qaeda** - including leader Osama bin Laden - for masterminding the September 11, 2001 attacks in the US.,At the time, a series of four coordinated terrorist attacks by the Islamist terrorist group Al Qaeda killed 2,996 people in the US as hijackers crashed two planes into the World Trade Center, hijacking another that failed to reach its target, crashing in Shanksville, Pa., and a third that struck the west side of the Pentagon.,© AP Photo / AMY SANCETTASmoke billows from the North and South Towers of the World Trade Center before they collapsed on September 11, 2001 in New York, NYSmoke billows from the North and South Towers of the World Trade Center before they collapsed on September 11, 2001 in New York, NY© AP Photo / AMY SANCETTA,After suspicion fell onto Al Qaeda, the United States responded by launching the War on Terror and invading Afghanistan under the pretext that the Taliban had failed to comply with Washington’s demands to expel Al Qaeda from the country and extradite the terrorist group’s leader, Osama bin Laden. American-led forces overthrew the Kabul-based Taliban government, which had been in control of large parts of the country since 1996.,Bin Laden was eventually killed nearly a decade later, in 2011, by a group of Navy SEALs who raided his compound in Pakistan. As Washington's attempt to impose Western ideas and forms of government on the country increasingly failed and the situation deteriorated for the Western-backed government in Kabul, the Donald Trump administration opened peace talks with the Taliban.,In February 2020, the Donald Trump administration signed an agreement in Doha, Qatar, between the US and the Taliban on drawing down US involvement based on a "reduction in violence." The "Agreement for Bringing Peace to Afghanistan" set out a series of commitments from the US and the Taliban regarding troop levels, counterterrorism, and intra-Afghan dialogue seeking to bring about "a permanent and comprehensive ceasefire.",The deal stipulated a deadline of May 1 the next year for all US troops to leave the country.,However, in April 2021, President Joe Biden, just seven months into his presidency, unilaterally deviated from the peace deal by extending the timeframe to September 11 and ordered all troops to withdraw from the country by an end of August 2021 deadline, with his decision triggering chaos and bloodshed.,‘Failed Intel’,As the US military began their pull-out, sending home troops and equipment, the emboldened Taliban proceeded with a lightening-swift onslaught. They took over huge swathes of the country, facing little resistance and picking up weapons and vehicles paid for by the US government which Afghan government troops left behind.,US 'Lost Track' of Afghan War Aims, Says Retired Marine General12 August, 17:00 GMT,Afghan officials, including the country’s president, Ashraf Ghani, fled, as the country’s capital, Kabul, was taken over by the militants on August 15, 2021 in a matter of hours.,None of the US intelligence assessments had predicted such a swift collapse, with American officials insisting in June that Kabul could capitulate within six to 12 months after the start of the withdrawal. Amid reports of failed intel forecasts, then-Pentagon spokesman John Kirby acknowledged that security in some parts of Afghanistan was “certainly deteriorating, and that’s of concern.” Washington continued to emphasize “commitment to the people of Afghanistan” and the goal of “ensuring that Afghanistan never again becomes a safe haven for terrorist groups who pose a threat to the US homeland.”,Amid the developments, the Biden administration debated whether to delay the American departure from Bagram Air Base, 35 miles north of Kabul, but eventually opted to go ahead. Army Gen. Mark A. Milley, the chairman of the Joint Chiefs of Staff, had told the House Armed Services Committee that “it is not necessary for the United States to stay at Bagram for what we’re going to try to do here with Afghanistan.”,Civilians Caught in Crossfire,As the Taliban regained full control, more than 120,000 people, including Afghans and foreigners, were frantically evacuated in a vast airlift operation from Kabul International airport. Thousands of Afghan citizens desperately sought to flee the country in fear of the Islamist group’s return to rule.,Exclusive- A clear video (from other angle) of men falling from C-17. They were Clinging to some parts of the plane that took off from Kabul airport today. #Talibans #Afghanistan #Afghanishtan pic.twitter.com/CMNW5ngqrK— Aśvaka - آسواکا News Agency (@AsvakaNews) August 16, 2021,Searing images from the capital’s airport showed desperate people trying to cling to the wings of planes that were taking off amid the huge airlift operation. Many Afghans who collaborated with the occupying US forces and feared retribution from the Islamist group were left behind in the hasty evacuation. Between 100 and 200 Americans remained in Afghanistan, despite wanting to get out.,© AP Photo / Wali SabawoonSmoke rises from a deadly explosion outside the airport in Kabul, Afghanistan, Thursday, Aug. 26, 2021. Smoke rises from a deadly explosion outside the airport in Kabul, Afghanistan, Thursday, Aug. 26, 2021. © AP Photo / Wali Sabawoon,Furthermore, 13 US troops were killed on August 26 in a suicide bomb attack blamed on an Afghan offshoot of Daesh***.,The explosive device detonated by a single bomber who was able to approach Kabul International Airport's Abbey Gate killed at least 170 Afghan civilians and 13 US service members. The bomber was not stopped as Afghans had begun using alternate routes to the gate due to the difficulty of getting through Taliban checkpoints.,In another deadly incident that marred the withdrawal, a botched US drone strike killed 10 civilians - seven of them children - on August 29.,WorldCIA Reportedly Warned US Military of Likely Presence of Children Near Afghan Drone Strike Target 19 September 2021, 08:56 GMT,The US claimed it had been targeting a Daesh operative with a car full of explosives linked to the terrorist group’s affiliate, planning an imminent attack on American forces during the final days of the evacuation. However, the man turned out to be a longtime Afghan aid worker, Zamarai Ahmadi, employed by Nutrition and Education International, a nongovernmental organization focused on food security.,Approximately three weeks after the strike, the military acknowledged its "tragic mistake," yet a subsequent Air Force review around the strike found "no violation of law, including the law of war.",The last US aircraft left Kabul on August 30, 2021.,AfghanistanKirby Under Fire After He 'Takes Issue With Premise' US Handed Afghanistan to 'Terrorist Group'3 August, 09:54 GMT,Joe Biden’s administration faced bipartisan criticism for the Afghan withdrawal.,On August 17, just two days after the fall of Kabul, National Security Adviser Jake Sullivan promised the White House would “conduct an extensive hot wash” and “look at every aspect of this from top to bottom.” But it remains unclear when any progress will be made by the congressionally-ordered bipartisan 16-member commission on the 20-year Afghan war, US media reported.,NBC News: Biden Admin Prepping Unified Message on Anniversary of Botched Afghan Withdrawal11 July, 16:09 GMT,The White House is believed to have geared up for congressional investigations into the Afghanistan withdrawal if Republicans win the House or the Senate in November’s midterm elections, according to sources cited in US media reports.,* The Taliban is an organization under UN sanctions over terrorist activities.,**Al-Qaeda is a terrorist group banned in Russia and many other countries.,*** Daesh, also known as ISIS/IS/Islamic State, is a terrorist group banned in Russia.。国际友人Mark在现场表示:“这些实用信息和友好交流让我感到非常温暖和安心。

B | ” 近年来,随着我国经济社会结构深度调整,金融服务需求正从标准化供给,转向分层化、个性化的多元诉求。外籍人士受语言壁垒阻碍,难享便捷服务,新市民群体因职业特性更容易掉进专属诈骗陷阱,残障群体面临物理通道与信息服务双重障碍……这些痛点呼唤金融机构跳出“一刀切”的服务模式,走向精准覆盖全群体的普惠服务。招商信诺积极构建特殊群体服务多维图景,用实际行动让金融温度覆盖每一个角落。 跨越国界:让外籍来华人士感受“金融无碍” 随着中国对外开放不断深化,越来越多外籍人士选择来华工作、生活。但语言不通、规则不熟,往往成为他们获取金融服务的隐形壁垒。 在线上,招商信诺APP及小程序已推出英文版注册、登录、身份验证及保单服务相关功能。同时开发招商信诺企业医疗险小程序,支持中英文双语切换,为外籍来华人员打造一站式在线服务平台。2026年上半年,招商信诺APP、小程序英文版访问人次超万人。此外,招商信诺还是业内较早开通客服热线双语服务的险企。 在理赔服务端,招商信诺为外籍客户提供专业、及时、有温度的理赔支持。2026年5月,某外籍客户G先生在招商信诺App上预约了“诺+”会员的陪诊服务,看病当天有招商信诺专属服务人员全程陪同G先生挂号、检查、取药。正是招商信诺持续以专业 “保险+健康服务”的行动诠释着全球化时代下健康保障的新标准,得以让更多像G先生一样的跨国人士选择在中国安居乐业,让每一位选择这里的人,都能被温暖守护。 金融向善的三个切面:关爱残障人士:让金融服务更有爱 为帮助残障群体消除物理与信息障碍,招商信诺从环境设施和服务流程两方面同步着力。

C | 一方面,所在职场大楼配备轮椅通道、无障碍电梯等设施,各分支机构设置残障人士爱心专座,为不同需求客户提供手写板、轮椅、拐杖、专业翻译机等辅助设备;另一方面,公司开设“优先接待”绿色通道,对听力障碍客户主动添加微信方便文字沟通。

D | 对军人客户,公司同样以绿色通道表达对“最可爱的人”的敬意。客服热线与在线客服自动识别军人标签,优先进线并直达人工服务,保全业务优先处理,各分支机构均开通军人优先办理通道。 与此同时,外卖骑手、快递小哥等新业态群体也是招商信诺的重点关注对象。针对贷款租车骗局、刷单返利陷阱等职业性金融风险,招商信诺组织“青骑兵”志愿服务队走进写字楼、社区和外卖快递聚集点,通过“两司两员”专属折页发放讲解、真实案例拆解,并贴心融入“夏日送清凉”吃西瓜大赛,让骑手们在轻松氛围中掌握实用防护技能。招商信诺正用新市民“听得懂、记得住”的方式,把金融安全送到他们身边。 从外籍人士到残障群体,从军人到新市民群体,招商信诺的便民服务图谱正在不断延展。当金融服务的边界从“标准化”走向“差异化”,从“一视同仁”走向“因人而异”,其背后是对“以客为尊”这一理念最朴素的坚守。金融为民,从来不是一句口号,而是让每一个群体都能被看见、被尊重、被温暖守护。责任编辑:刘万里 SF014。
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